Service and Sales Update 3/23/20
With the Mayor’s request that people limit their travel outside their homes, our current understanding is that we can remain open in the “zero contact” manner we have been operating in the last week. So many of you have called or messaged with kind words of encouragement. Thank you all. We’ll get through this.
We continue to work through the schedule of repairs that we have booked this week. Our current next available appointment is March 31st (as of March 23rd) although we are instituting procedures that will allow us some more capacity to handle the volume.
It has become apparent that small repairs to get people moving (flat tires, wheel trues) are in demand as always. We must balance our ability to work through our schedule against the procedures we have to keep our employees and you safe. Therefore, for repairs under $50, we are instituting a $15 flat fee for cleaning and sanitizing as we’re spending additional time doing this to each bike as it enters and leaves the shop.
Pickup and Delivery
We had our first trial run of pickup on Sunday the 22nd with our Pelican case serving as locker. The case is sanitized after we place a bag inside, but please understand it is on public space, and is left exposed.
For small parts and tubes or accessories, give us a text message (202) 396-0704 or a call with your request and we’ll attempt to fill it. You will be given the lockbox code, pick out the key for the padlock on the Pelican case to the right side of our door (facing the door) and remove your bag marked with your name.
The current situation does not seem like it will abate and so we have approached a local vending company about installing a machine outside of our shop. More details about that to come.