July Update
We continue to operate as a contactless shop with the procedures we have outlined here. We cannot provide an estimated date when we will reopen for walk-in sales and service.
The effects of the bike boom in the US has bike shops and manufacturers trying hard to keep up. We’re in the same situation and are taking steps to ensure that we can complete the repairs we currently have.
REPAIR INTAKE HAS REOPENED
Our current first available repair date is now three weeks out. Please call or email for an appointment. We’ll put you on the schedule and
BIKE AVAILABILITY
Our inventory of bikes has also become extremely limited. We have almost no remaining hybrid bikes. The selection is limited to sizes extra small and small in one or two models.
Our selection of electric cargo bikes is decent for the moment, but we are seeing stock shortages there as well in certain sizes.
CURRENT HOURS OF OPERATION
Sunday: 12-4
Monday: Closed
Tuesday-Saturday: 10-6
FREQUENTLY ASKED QUESTIONS
Q: Can I come inside the shop to show you a problem my bike is having or to take a look at your bike selection?
A: Unfortunately, we’re not allowing anyone inside the shop except employees or delivery personnel, but we’re able to discuss your problem by phone or provide guidance by text or email. This is a great time to learn about working on your own bike. This series of videos by Park Tool is a great starting point for step by step instructions to common repairs.
Q: So, are you open?
A: We’re working on bikes and taking sales requests by phone, but no customer has been inside of our shop since March.
Q: Do you have any bikes in stock?
A: Like many shops in the area, hybrids are almost completely out of stock. We have a small selection of other bikes that are either in smaller sizes, or the last of their model. As of the date of this post (07/7/20) we still have several Marin Lombard 1 (54 or 56cm $899) that are a great city/road style for longer commutes and recreational riding. Considering a light tour? Take a look at the Lombard.
Q: When will the bike that I see on your site be in stock?
A: We’re making orders now for arrivals of certain models in early August. The Marin Fairfax line will not return to our shop until mid-September.
Q: Can I test ride a bike you have in stock?
A: You can test ride a bike we have in stock by making an appointment with us. Please call or email to set that up. We’ll need to make sure the bike is assembled and ready to ride and will ask you to send us an image of your ID and credit card to a secure email address. We will delete this image at the conclusion of your test ride.
Q: Can I purchase a tube, or other small item from you?
A: Absolutely! We’re taking orders by phone or text (the shop number is text enabled) and put items for pickup outside on the white table by the door.
Q: How does the repair drop-off and pickup procedure work?
On the day of your appointment or the day before, we’ll reach out by text to let you know we’re ready to accept your bike for repair. We will ask you to give us some advance notification so that we can assign one of our combination chain locks to you. They are located outside of the shop and are locked onto the public bike racks next to the curb. Lock up your bike and walk away. We’ll retrieve it within minutes and take it inside for the repair.
Q: How long will you have my bike?
Usually, we like to get your bike back on the day of your appointment, but with this new arrangement we’re not able to assess the condition of bikes prior to doing the repair. Sometimes we discover issues that require parts that we don’t have on hand and need to order. Often, we find things that you may not have seen or noticed. We’ll point them out to you and provide an estimate. Our current turn-around time is between 1-5 days of drop off.
