2021 Shop FAQ related to COVID
FREQUENTLY ASKED QUESTIONS (2020 version)
This FAQ came about during the first COVID outbreak, and as of August 2021 is no longer valid. We accept masked customers in the shop, and provide monthly updates on our blog.
Mostly, we’re keeping this up for historical reference.
Q: Can I come inside the shop to show you a problem my bike is having or to take a look at your bike selection?
A: Unfortunately, we’re not allowing anyone inside the shop except employees or delivery personnel, but we’re able to discuss your problem by phone or provide guidance by text or email.We can take a brief look at your bike outside the shop if you give us a call before coming.
This is a great time to learn about working on your own bike. This series of videos by Park Tool is a great starting point for step by step instructions to common repairs.
Q: So, are you open?
A: We’re working on bikes and taking sales requests by phone, but no customer has been inside of our shop since March.
Q: Do you have any bikes in stock?
A: As we mention above, we have models from several brands available, but this can change rapidly.
Q: When will the bike that I see on your site be in stock?
A: The Marin Fairfax 1 is in stock now. Fairdale has not given us any estimate on their 2021 plans. Fuji has started shipping us some models but we are not guaranteed quantities or selection.
Q: Can I test ride a bike you have in stock?
A: You can test ride a bike we have in stock by making an appointment with us. Please call or email to set that up. We’ll need to make sure the bike is assembled and ready to ride. Bring your ID and credit card to hand off at the door.
Q: Can I purchase a tube, or other small item from you?
A: Absolutely! We’re taking orders by phone or text (the shop number is text enabled) and put items for pickup outside on the white table by the door.
Q: How does the repair drop-off and pickup procedure work?
On the day of your appointment or the day before, we’ll reach out by text to let you know we’re ready to accept your bike for repair.
Q: How long will you have my bike?
Usually, we like to get your bike back on the day of your appointment, but with this new arrangement we’re not able to assess the condition of bikes prior to doing the repair. Sometimes we discover issues that require parts that we don’t have on hand and need to order. Often, we find things that you may not have seen or noticed. We’ll point them out to you and provide an estimate. Our current turn-around time is between 1-5 days of drop off.