Sales and service procedures related to COVID-19

July Update

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Dispatches from The Daily Rider

July Update

We continue to operate as a contactless shop with the procedures we have outlined here. We cannot provide an estimated date when we will reopen for walk-in sales and service.

The effects of the bike boom in the US has bike shops and manufacturers trying hard to keep up. We’re in the same situation and are taking steps to ensure that we can complete the repairs we currently have.

REPAIR INTAKE HAS REOPENED

Our current first available repair date is now three weeks out. Please call or email for an appointment. We’ll put you on the schedule and 

BIKE AVAILABILITY

Our inventory of bikes has also become extremely limited. We have almost no remaining hybrid bikes. The selection is limited to sizes extra small and small in one or two models.

Our selection of electric cargo bikes is decent for the moment, but we are seeing stock shortages there as well in certain sizes.

CURRENT HOURS OF OPERATION


Sunday: 12-4

Monday: Closed

Tuesday-Saturday: 10-6


FREQUENTLY ASKED QUESTIONS

Q: Can I come inside the shop to show you a problem my bike is having or to take a look at your bike selection?

A: Unfortunately, we’re not allowing anyone inside the shop except employees or delivery personnel, but we’re able to discuss your problem by phone or provide guidance by text or email. This is a great time to learn about working on your own bike. This series of videos by Park Tool is a great starting point for step by step instructions to common repairs.

Q: So, are you open?

A: We’re working on bikes and taking sales requests by phone, but no customer has been inside of our shop since March.

Q: Do you have any bikes in stock?

A: Like many shops in the area, hybrids are almost completely out of stock. We have a small selection of other bikes that are either in smaller sizes, or the last of their model. As of the date of this post (07/7/20) we still have several Marin Lombard 1 (54 or 56cm $899) that are a great city/road style for longer commutes and recreational riding. Considering a light tour? Take a look at the Lombard.

Q: When will the bike that I see on your site be in stock?

A: We’re making orders now for arrivals of certain models in early August. The Marin Fairfax line will not return to our shop until mid-September.

Q: Can I test ride a bike you have in stock?

A: You can test ride a bike we have in stock by making an appointment with us. Please call or email to set that up. We’ll need to make sure the bike is assembled and ready to ride and will ask you to send us an image of your ID and credit card to a secure email address. We will delete this image at the conclusion of your test ride.

Q: Can I purchase a tube, or other small item from you?

A: Absolutely! We’re taking orders by phone or text (the shop number is text enabled) and put items for pickup outside on the white table by the door.

Q: How does the repair drop-off and pickup procedure work?

On the day of your appointment or the day before, we’ll reach out by text to let you know we’re ready to accept your bike for repair. We will ask you to give us some advance notification so that we can assign one of our combination chain locks to you. They are located outside of the shop and are locked onto the public bike racks next to the curb. Lock up your bike and walk away. We’ll retrieve it within minutes and take it inside for the repair.

Q: How long will you have my bike?

Usually, we like to get your bike back on the day of your appointment, but with this new arrangement we’re not able to assess the condition of bikes prior to doing the repair. Sometimes we discover issues that require parts that we don’t have on hand and need to order. Often, we find things that you may not have seen or noticed. We’ll point them out to you and provide an estimate. Our current turn-around time is between 1-5 days of drop off.

June Update

We continue to operate as a contactless shop with the procedures we have outlined here. We cannot provide an estimated date when we will reopen for walk-in sales and service.

As you may have heard recently, we’re experiencing a bike boom in the US and bike shops and manufacturers are trying hard to keep up. We’re in the same situation and are taking steps to ensure that we can complete the repairs we currently have. 

Repair Intake Temporarily Paused

Our calendar of repairs has extended out beyond three weeks and we have made the unusual decision to momentarily halt new repair intake. We will post an update once we are able to schedule new repairs. We want to ensure that all currently scheduled repairs can be completed with the high standards we usually want to uphold. 

Bike Availability

Our inventory of bikes has also become extremely limited. We’ll be putting out selections of bikes we have in stock daily on social media to show what we have in stock. We still have the Fairdale Lookfar in small and medium sizes. We anticipate arrival of large sizes by August.

Our selection of electric cargo bikes is decent for the moment, but we are seeing stock shortages there as well in certain sizes.

Current Hours of Operation

Sunday: 12-4

Monday: Closed

Tuesday-Saturday: 10-6

 

Frequently Asked Questions

  • Q: Can I come inside the shop to show you a problem my bike is having or to take a look at your bike selection?

A: Unfortunately, we’re not allowing anyone inside the shop except employees or delivery personnel, but we’re able to discuss your problem by phone or provide guidance by text or email. This is a great time to learn about working on your own bike. This series of videos by Park Tool is a great starting point for step by step instructions to common repairs.

  • Q: So, are you open?

A: We’re working on bikes and taking sales requests by phone, but no customer has been inside of our shop since March.

  • Q: Do you have any bikes in stock?

A: Like many shops in the area, we’re running very low on certain types of bikes. Hybrids are almost completely out of stock, and we have limited numbers and sizes of the Fairdale Lookfar. We also have a small selection of other bikes that are either in smaller sizes, or the last of their model. As of the date of this post (06/10/20) we still have several Marin Lombard 1 that are a great city/road style for longer commutes and recreational riding. Considering a light tour? Take a look at the Lombard.

  • Q: When will the bike that I see on your site be in stock?

A: We’re making orders now for arrivals of certain models in early August. The Marin Fairfax line will not return to our shop until mid-September.

  • Q: Can I test ride a bike you have in stock?

A: You can test ride a bike we have in stock by making an appointment with us. Please call or email to set that up. We’ll need to make sure the bike is assembled and ready to ride and will ask you to send us an image of your ID and credit card to a secure email address. We will delete this image at the conclusion of your test ride.

  • Q: Can I purchase a tube, or other small item from you?

A: Absolutely! We’re taking orders by phone or text (the shop number is text enabled) and put items for pickup outside on the white table by the door.

  • Q: How does the repair drop-off and pickup procedure work?

On the day of your appointment or the day before, we’ll reach out by text to let you know we’re ready to accept your bike for repair. We will ask you to give us some advance notification so that we can assign one of our combination chain locks to you. They are located outside of the shop and are locked onto the public bike racks next to the curb. Lock up your bike and walk away. We’ll retrieve it within minutes and take it inside for the repair.

  • Q: How long will you have my bike?

Usually, we like to get your bike back on the day of your appointment, but with this new arrangement we’re not able to assess the condition of bikes prior to doing the repair. Sometimes we discover issues that require parts that we don’t have on hand and need to order. Often, we find things that you may not have seen or noticed. We’ll point them out to you and provide an estimate. Our current turn-around time is between 1-5 days of drop off.

Update to The Daily Rider COVID-19 Procedures

The Daily Rider has modified operations due to COVID-19 concerns. We will reopen fully as soon it is safe for all of our employees and customers. Our hours of operation during this time are:

  • Sunday: 12-4
  • Monday: Closed
  •              Tuesday-Saturday: 10-6

Want to purchase a part, accessory, or bike?

 

Text, email or call with your request and we’ll attempt to fulfill it. Small items will be placed on our table outside, larger items will be left in our lockbox or attached to the public bike racks out on the sidewalk. As of May 22nd, 2020 we will no longer sell any helmets or apparel until it is safe to reopen. 

If you are looking for a bike, please consider the Fairdale Lookfar at $549. There is nearly full stock of them. The Marin Fairfax 1 is out of stock. We will not have one until September.

Need a repair?

 

Text us at (202) 396-0704 or email repairs@thedailyriderdc.com

We are attempting to work in small repairs throughout the week, but those slots fill quickly.

For larger repairs and tune-ups, our next available repair date is displayed in the window directly next to our door. As of this update, our calendar is full for the next three weeks. 

So, some things that we apologize for:

 

At this time we cannot accept cash payments.

Please be patient when communicating with us as the phones are very busy.

We cannot open the door to chat or to take a look at your bike. If you need to talk to us, just call (202) 396-0704.

Already have an appointment and have questions about dropping off?

 

The chain combination locks are on the ground behind you at the municipal bike racks. They are labeled with white numbers. The u-lock on the ground is for our Pelican case, it is not for a bike. The door is locked. We can have a conversation by phone or text.

So, why are we doing this?

 

This was the best way we could think of to limit transmission and to keep providing service to our customers.

We’re doing our part to combat the spread of COVID-19 and appreciate your dedication to supporting local businesses.

Thank you to all of our loyal customers who have supported us for the last 8 years and will continue to do so in the future.

Have a question or comment? We’re monitoring our email closely: info@thedailyriderdc.com

Please follow us on Twitter @thedailyriderdc for the most current updates on this.

Welcome to the newly-redesigned Daily Rider!

First of all, welcome to The Daily Rider’s new site. Take a look around and tell us what you think.

We wanted a platform that would allow us to communicate directly with you for the latest news and developments from the shop.

We’re really pleased with what our collaborators at CStraight Media came up with. If you need a design team for your next project, we can’t say enough about them. The whole team contributed to make this site something we can be proud of. Special thanks go to Thomas for leading the team from concept to production, and to Q. Jesse for managing content and keeping us on task. Thanks guys!

In the next few months, we’ll be announcing our rides, events, and classes here.

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