Blog

With the Mayor’srequest that people limit their travel outside their homes, our current understanding is that we can remain open in the “zero contact” manner we have been operating in the last week. So many of you have called or messaged with kind words of encouragement. Thank you all. We’ll get through this.

Repair Update

We continue to work through the schedule of repairs that we have booked this week. Our current next available appointment is March 31st (as of March 23rd) although we are instituting procedures that will allow us some more capacity to handle the volume.

It has become apparent that small repairs to get people moving (flat tires, wheel trues) are in demand as always. We must balance our ability to work through our schedule against the procedures we have to keep our employees and you safe. Therefore, for repairs under $50, we are instituting a $15 flat fee for cleaning and sanitizing as we’re spending additional time doing this to each bike as it enters and leaves the shop.

Pickup and Delivery

We had our first trial run of pickup on Sunday the 22nd with our Pelican case serving as locker. The case is sanitized after we place a bag inside, but please understand it is on public space, and is left exposed.

For small parts and tubes or accessories, give us a text message (202) 396-0704 or a call with your request and we’ll attempt to fill it. You will be given the lockbox code, pick out the key for the padlock on the Pelican case to the right side of our door (facing the door) and remove your bag marked with your name.

The current situation does not seem like it will abate and so we have approached a local vending company about installing a machine outside of our shop. More details about that to come.

Greetings from TheDaily Rider, WFH edition! We’re staffing one mechanic in the shop per day so our output is going to be limited. Please understand that we are doing this to keep our staff employed, and to continue to limit the spread of transmission. See our original post on our procedural changes here: https://thedailyriderdc.com/limited-shop-services-during-covid-19/ and our Monday 3/23/20 update here: https://thedailyriderdc.com/service-and-sales-update-3-23-20/

For easier tracking purposes, please consider text based communication methods with us. We’re monitoring our email (info AT thedailyriderdc dot com) and Twitter @thedailyriderdc very attentively.

Repair Update

As of March 17th, we are suspending our repair intake to allow our repair staff to catch up. You all really like zero-contact repairs! We’ll put more updates here and on social media as we are able to accept them. Since every repair intake requires us to sanitize ourselves before leaving the shop, cleaning the key box, cleaning your lock, and cleaning the touch surfaces of your bike prior to entering the shop, we are not currently accepting small repairs such as flat tires or brake adjustments. We do apologize for this, but this procedure takes us significant additional time.

Should you wish to schedule a repair for the upcoming week (March 23-27) please contact us via text or email regarding your service needs and we will attempt to place you into our queue.

Delivery Update

We’re experimenting with delivery for a few days and had our first drop-offs yesterday (March 16th). For this we’re asking that orders are a minimum of $35 and can be carried on a cargo-bike. Additionally, the delivery area is obviously restricted to inside DC, but we’ll be making case-by-case decisions on distances.