March Update

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Dispatches from The Daily Rider

Update to COVID-19 Procedures and Operations

Greetings from TheDaily Rider, WFH edition! We’re staffing one mechanic in the shop per day so our output is going to be limited. Please understand that we are doing this to keep our staff employed, and to continue to limit the spread of transmission. See our original post on our procedural changes here: and our Monday 3/23/20 update here:

For easier tracking purposes, please consider text based communication methods with us. We’re monitoring our email (info AT thedailyriderdc dot com) and Twitter @thedailyriderdc very attentively.

Repair Update

As of March 17th, we are suspending our repair intake to allow our repair staff to catch up. You all really like zero-contact repairs! We’ll put more updates here and on social media as we are able to accept them. Since every repair intake requires us to sanitize ourselves before leaving the shop, cleaning the key box, cleaning your lock, and cleaning the touch surfaces of your bike prior to entering the shop, we are not currently accepting small repairs such as flat tires or brake adjustments. We do apologize for this, but this procedure takes us significant additional time.

Should you wish to schedule a repair for the upcoming week (March 23-27) please contact us via text or email regarding your service needs and we will attempt to place you into our queue.

Delivery Update

We’re experimenting with delivery for a few days and had our first drop-offs yesterday (March 16th). For this we’re asking that orders are a minimum of $35 and can be carried on a cargo-bike. Additionally, the delivery area is obviously restricted to inside DC, but we’ll be making case-by-case decisions on distances.

Limited Shop Services during COVID-19

Hello Fellow Rider!

The Daily Rider will close for traditional retail sales on Saturday, March 14th, 2020 due to COVID-19 concerns. While it is not certain how this situation will proceed, we are committed to mitigate the spread of this disease however we can. We’re doing what we feel is best to protect our staff, customers, and our community. We will reopen as soon it is safe for everyone.

Our hours of operation are temporarily modified to 10-6 Weekdays and Saturdays for pickups and drop-offs. Sunday hours are 12-4.

However, we are still doing repairs! 

So, how does this work? 

Call or text us at (202) 396-0704 during business hours and we’ll get you started.

At this moment because of intake procedures we are prioritizing larger repairs such as tune-ups. We would like to offer smaller repairs in the near future when we are able to streamline this process. Please bear with us as we work through this.

See that lockbox on our door handle? When you get in touch with us, you’ll be given a code to open it and drop your bike lock key inside. Lock up your bike on a rack outside, drop the key, and tell us what issue you’re having and we’ll take it from there. 

If you need a lock to secure your bike for repair, we will have one attached to the rack for you. Call or text us and we’ll give you a code to open the lockbox. Inside will be a key to that lock. The rest will go exactly as outlined above.

We’ll wipe down your bike, then bring it inside for assessment. Before we do anything, we will send you a full estimate for your approval by email or text as you prefer. 

Once we’re finished with your repair, we will arrange for payment by phone and set up a time for pickup along with a new code. You simply use the code to retrieve your key and pick up your bike outside at the rack. 

We’re experimenting with delivery!

Please text us at (202) 396-0704 in order to request a delivery. Obviously this is on a trial basis and we will have to limit our delivery area to the immediately surrounding neighborhoods. Some items will not be eligible for delivery, such as clothing items or helmets. 

So, some things that we apologize for:

At this time we cannot accept cash payments. 

We cannot open the door to chat or to take a look at your bike. We are in fact working inside. I know, you can see us, right? But, we want to limit transmission. If you need to talk to us, just call (202) 396-0704.

So, why are we doing this? 

This was the only way we could think of to limit transmission and to keep providing service to our customers. 

We’re doing our part to combat the spread of COVID-19 and appreciate your dedication to supporting local businesses. 

Thank you to all of our loyal customers who have supported us for the last 8 years and will continue to do so in the future. 

Have a question or comment? We’re monitoring our email closely:

We know that this is inconvenient, but we feel it allows us to keep providing service while still reducing risk. Please follow us on Twitter @thedailyriderdc for the most current updates on this. 

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