Shop Operations Update for May 2021:

May Update

Blog

Dispatches from The Daily Rider

Update to COVID-19 Procedures and Operations

Greetings from TheDaily Rider, WFH edition! We’re staffing one mechanic in the shop per day so our output is going to be limited. Please understand that we are doing this to keep our staff employed, and to continue to limit the spread of transmission. See our original post on our procedural changes here: http://thedailyriderdc.com/limited-shop-services-during-covid-19/ and our Monday 3/23/20 update here: http://thedailyriderdc.com/service-and-sales-update-3-23-20/

For easier tracking purposes, please consider text based communication methods with us. We’re monitoring our email (info AT thedailyriderdc dot com) and Twitter @thedailyriderdc very attentively.

Repair Update

As of March 17th, we are suspending our repair intake to allow our repair staff to catch up. You all really like zero-contact repairs! We’ll put more updates here and on social media as we are able to accept them. Since every repair intake requires us to sanitize ourselves before leaving the shop, cleaning the key box, cleaning your lock, and cleaning the touch surfaces of your bike prior to entering the shop, we are not currently accepting small repairs such as flat tires or brake adjustments. We do apologize for this, but this procedure takes us significant additional time.

Should you wish to schedule a repair for the upcoming week (March 23-27) please contact us via text or email regarding your service needs and we will attempt to place you into our queue.

Delivery Update

We’re experimenting with delivery for a few days and had our first drop-offs yesterday (March 16th). For this we’re asking that orders are a minimum of $35 and can be carried on a cargo-bike. Additionally, the delivery area is obviously restricted to inside DC, but we’ll be making case-by-case decisions on distances.

May 2021 Update

COVID-19 Procedures:

With expandedguidance related to the COVID-19 pandemic, we have modified our operations to keep our staff and customers safe.

Almost all of our staff is at least partially vaccinated and are looking forward to the day soon we can fully reopen our doors to the public. We’ll make announcements here when that occurs. For the time being, our shop is closed for browsing, but fully operational for scheduled appointments, bike and accessory sales, and quick service needs. We ask that you call or email for service requests and test rides.

Most accessory and part sales can be conducted outside our front door by calling when you arrive.

Schedule a repair by email or phone call:

For full service repairs like tune-ups, we’re scheduled out about three weeks. We know it is getting nice out and you want to ride this weekend, but everyone else saw the sun at the same time.

Please call or email for an appointment. If we’re out of the shop or not answering, the phone number is text enabled. We check voicemail when we can, but please know we’re more responsive by text.

We will accept limited small repairs for minor issues such as flat tires and adjustments at the beginning of our day. We simply don’t have adequate staffing for the current level of demand.

Which brings us to…

Now Hiring:

Want to join the team that made us the Washington City Paper’s “Best Place to Get Your Bike Fixed” for 2020? We’re looking for exceptional customer service professionals and skilled mechanics that will keep our customers riding. If you have experience in retail and want to share your love of city cycling, drop us a line at jobs@thedailyriderdc.com with a resume and cover letter. Already a bike mechanic? We know you’re in demand at the moment, so feel free to see if our shop environment might be a welcome change of pace.

May 2021 Bike Arrivals:

Reports from all of our distributors indicate shortages, delays, and high demand complicating an already stressed supply chain. We have orders that were placed in mid-2020 that will be partially filled but cannot guarantee what or when they will arrive. Some bikes slated to arrive are the second wave of the new Tern GSD and models from Fuji and Breezer.

Breezer:

 

 

A small number of Breezer Midtown models remain in stock. Please call for size and model availability. These city oriented hybrids balance a sturdy build with an athletic position for a great all-rounder.

 

 

Downtown EX in Bronze

 

A full compliment of  Breezer Downtown EX models just arrived (5/1). We will be assembling these as time permits and update here with sizes available. This upright town bike is well suited for utility or casual riding and comes equipped with rack and fenders.

 

 

Downtown EX Step Through in Graphite

 

In addition, the Breezer Downtown EX Step Thru arrived (5/1) in graphite and red. These should be available in all sizes once we get them built.   Just like the Downtown EX, it is fully equipped and ready for town biking.

 

 

 

Downtown EX in Rhubarb Red

 

 

 

 

 

 

 

Our selection of electric cargo bikes is decent for the moment, but we are seeing stock shortages there as well in certain sizes. If you’re looking for an electric Yuba Supermarché,we have one remaining in stock that is nicely equipped for passenger carrying duties. We have been informed that several Tern GSD versions are shipping to us as early as next week. Check our social media and here for updates.

BICYCLE PARTS SHORTAGES

The industry-wide shortage of parts extends beyond our borders. Our bike vendors have told us they’re having trouble getting parts for bikes on the production line, leading to further delays. For us as a local shop, this means we will also experience limited inventory throughout 2021. This will cause repair delays, and restrict our ability to fix certain issues. Common parts like tires and derailleurs will be in short supply for the next 18 months until manufacturers can replenish the supply.

CURRENT HOURS OF OPERATION


Sunday: 12-4

Monday: Closed

Tuesday-Saturday: 10-6


Have another question? Visit our FAQ

April Update

COVID-19 Procedures:

With expanded guidance related to the COVID-19 pandemic, we have modified our operations to keep our staff and customers safe. While we do not allow browsing inside the store, we are allowing brief interactions with customers outside. We require masks to be worn when interacting with our staff outside.

During the nicer days of April we’ll have our door open with a table inside of the doorway. Please stand back from the table when interacting with our employees.

Please call or text when arriving if the door is closed.

Schedule a repair by email or phone call:

If you need to get your bike tuned, April is where we start seeing significant wait times. Our current repair calendar is about two weeks long. This will continue to increase until we exceed three weeks and stop taking on new appointments. We know it is getting nice out and you want to ride this weekend, but everyone else saw the sun at the same time. Please call or email for an appointment. If we’re out of the shop or not answering, the phone number is text enabled. We check voicemail when we can, but please know we’re more responsive by text.

We will accept limited small repairs for minor issues such as flat tires and adjustments at the beginning of our day. We simply don’t have adequate staffing for the current level of demand.

Which brings us to…

Now Hiring:

Want to join the team that made us the Washington City Paper’s “Best Place to Get Your Bike Fixed” for 2020? We’re looking for exceptional customer service professionals and skilled mechanics that will keep our customers riding. If you have experience in retail and want to share your love of city cycling, drop us a line at jobs@thedailyriderdc.com with a resume and cover letter. Already a bike mechanic? We know you’re in demand at the moment, so feel free to see if our shop environment might be a welcome change of pace.

April 2021 Bike Arrivals:

We’re anticipating some models from Fuji and Breezer at the end of April and will update here as we receive them.

Remaining Fairdales:

Kowabunga Green Fairdale LookfarThe Fairdale Lookfar ($564) has returned to our shop. This has all the essentials that make a great city bike. The Lookfar keeps it simple with a 1×8 drivetrain and caliper brakes. Equip it for a commute by adding a rack and fenders, or keep it light and simple for afternoon fitness rides.

 

Update for 4/3: This bike is now sold out.

 

The Fairdale Express ($499) takes the already simple Lookfar a step further. This singlespeed model is now available in small/medium. If you’re looking for basic transportation with low maintenance, this is your ride.

 

 

 

 

 

A small number of Breezer Midtown models remain in stock. Please call for size and model availability. These city oriented hybrids balance a sturdy build with an athletic position for a great all-rounder.

 

 

 

A limited number of 48cm Breezer Downtown EX models just landed (3/26) and are likely to not last long. This upright town bike is well suited for utility or casual riding and comes equipped with rack and fenders.

 

 

 

The Breezer Downtown EX Step Thru model has arrived (4/19) in three sizes (XS, S, M) with a graphite finish. Just like the Downtown EX, it is fully equipped and ready for town biking.

 

 

A very limited stock of Fuji Absolute hybrids have also arrived (4/19), but have a waiting list. If any on the list fall through we’ll post here as soon as we know.

 

Our selection of electric cargo bikes is decent for the moment, but we are seeing stock shortages there as well in certain sizes. If you’re looking for an electric Yuba Supermarché,we have one remaining in stock that is nicely equipped for passenger carrying duties.

If you were looking for a Tern HSD, we now have the P9 and  S+ in stock, which when we first rode it changed our perception of biking.

 

BICYCLE PARTS SHORTAGES

The industry-wide shortage of parts extends beyond our borders. Our bike vendors have told us they’re having trouble getting parts for bikes on the production line, leading to further delays. For us as a local shop, this means we will also experience limited inventory throughout 2021. This will cause repair delays, and restrict our ability to fix certain issues. Common parts like tires and derailleurs will be in short supply for the next 18 months until manufacturers can replenish the supply.

CURRENT HOURS OF OPERATION


Sunday: 12-4

Monday: Closed

Tuesday-Saturday: 10-6


Have another question? Visit our FAQ

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