The shop will be closed today 7/12/20. We will reopen normally on Tuesday the 14th.

July Update

Blog

Dispatches from The Daily Rider

Update to COVID-19 Procedures and Operations

Greetings from TheDaily Rider, WFH edition! We’re staffing one mechanic in the shop per day so our output is going to be limited. Please understand that we are doing this to keep our staff employed, and to continue to limit the spread of transmission. See our original post on our procedural changes here: http://thedailyriderdc.com/limited-shop-services-during-covid-19/ and our Monday 3/23/20 update here: http://thedailyriderdc.com/service-and-sales-update-3-23-20/

For easier tracking purposes, please consider text based communication methods with us. We’re monitoring our email (info AT thedailyriderdc dot com) and Twitter @thedailyriderdc very attentively.

Repair Update

As of March 17th, we are suspending our repair intake to allow our repair staff to catch up. You all really like zero-contact repairs! We’ll put more updates here and on social media as we are able to accept them. Since every repair intake requires us to sanitize ourselves before leaving the shop, cleaning the key box, cleaning your lock, and cleaning the touch surfaces of your bike prior to entering the shop, we are not currently accepting small repairs such as flat tires or brake adjustments. We do apologize for this, but this procedure takes us significant additional time.

Should you wish to schedule a repair for the upcoming week (March 23-27) please contact us via text or email regarding your service needs and we will attempt to place you into our queue.

Delivery Update

We’re experimenting with delivery for a few days and had our first drop-offs yesterday (March 16th). For this we’re asking that orders are a minimum of $35 and can be carried on a cargo-bike. Additionally, the delivery area is obviously restricted to inside DC, but we’ll be making case-by-case decisions on distances.

July Update

We continue tooperate as a contactless shop with the procedures we have outlined here. We cannot provide an estimated date when we will reopen for walk-in sales and service.

The effects of the bike boom in the US has bike shops and manufacturers trying hard to keep up. We’re in the same situation and are taking steps to ensure that we can complete the repairs we currently have.

REPAIR INTAKE HAS REOPENED

Our current first available repair date is now three weeks out. Please call or email for an appointment. We’ll put you on the schedule and 

BIKE AVAILABILITY

Our inventory of bikes has also become extremely limited. We have almost no remaining hybrid bikes. The selection is limited to sizes extra small and small in one or two models.

Our selection of electric cargo bikes is decent for the moment, but we are seeing stock shortages there as well in certain sizes.

CURRENT HOURS OF OPERATION


Sunday: 12-4

Monday: Closed

Tuesday-Saturday: 10-6


FREQUENTLY ASKED QUESTIONS

Q: Can I come inside the shop to show you a problem my bike is having or to take a look at your bike selection?

A: Unfortunately, we’re not allowing anyone inside the shop except employees or delivery personnel, but we’re able to discuss your problem by phone or provide guidance by text or email. This is a great time to learn about working on your own bike. This series of videos by Park Tool is a great starting point for step by step instructions to common repairs.

Q: So, are you open?

A: We’re working on bikes and taking sales requests by phone, but no customer has been inside of our shop since March.

Q: Do you have any bikes in stock?

A: Like many shops in the area, hybrids are almost completely out of stock. We have a small selection of other bikes that are either in smaller sizes, or the last of their model. As of the date of this post (07/7/20) we still have several Marin Lombard 1 (54 or 56cm $899) that are a great city/road style for longer commutes and recreational riding. Considering a light tour? Take a look at the Lombard.

Q: When will the bike that I see on your site be in stock?

A: We’re making orders now for arrivals of certain models in early August. The Marin Fairfax line will not return to our shop until mid-September.

Q: Can I test ride a bike you have in stock?

A: You can test ride a bike we have in stock by making an appointment with us. Please call or email to set that up. We’ll need to make sure the bike is assembled and ready to ride and will ask you to send us an image of your ID and credit card to a secure email address. We will delete this image at the conclusion of your test ride.

Q: Can I purchase a tube, or other small item from you?

A: Absolutely! We’re taking orders by phone or text (the shop number is text enabled) and put items for pickup outside on the white table by the door.

Q: How does the repair drop-off and pickup procedure work?

On the day of your appointment or the day before, we’ll reach out by text to let you know we’re ready to accept your bike for repair. We will ask you to give us some advance notification so that we can assign one of our combination chain locks to you. They are located outside of the shop and are locked onto the public bike racks next to the curb. Lock up your bike and walk away. We’ll retrieve it within minutes and take it inside for the repair.

Q: How long will you have my bike?

Usually, we like to get your bike back on the day of your appointment, but with this new arrangement we’re not able to assess the condition of bikes prior to doing the repair. Sometimes we discover issues that require parts that we don’t have on hand and need to order. Often, we find things that you may not have seen or noticed. We’ll point them out to you and provide an estimate. Our current turn-around time is between 1-5 days of drop off.

June Update

We continue to operate asa contactless shop with the procedures we have outlined here. We cannot provide an estimated date when we will reopen for walk-in sales and service.

As you may have heard recently, we’re experiencing a bike boom in the US and bike shops and manufacturers are trying hard to keep up. We’re in the same situation and are taking steps to ensure that we can complete the repairs we currently have. 

Repair Intake Temporarily Paused

Our calendar of repairs has extended out beyond three weeks and we have made the unusual decision to momentarily halt new repair intake. We will post an update once we are able to schedule new repairs. We want to ensure that all currently scheduled repairs can be completed with the high standards we usually want to uphold. 

Bike Availability

Our inventory of bikes has also become extremely limited. We’ll be putting out selections of bikes we have in stock daily on social media to show what we have in stock. We still have the Fairdale Lookfar in small and medium sizes. We anticipate arrival of large sizes by August.

Our selection of electric cargo bikes is decent for the moment, but we are seeing stock shortages there as well in certain sizes.

Current Hours of Operation

Sunday: 12-4

Monday: Closed

Tuesday-Saturday: 10-6

 

Frequently Asked Questions

  • Q: Can I come inside the shop to show you a problem my bike is having or to take a look at your bike selection?

A: Unfortunately, we’re not allowing anyone inside the shop except employees or delivery personnel, but we’re able to discuss your problem by phone or provide guidance by text or email. This is a great time to learn about working on your own bike. This series of videos by Park Tool is a great starting point for step by step instructions to common repairs.

  • Q: So, are you open?

A: We’re working on bikes and taking sales requests by phone, but no customer has been inside of our shop since March.

  • Q: Do you have any bikes in stock?

A: Like many shops in the area, we’re running very low on certain types of bikes. Hybrids are almost completely out of stock, and we have limited numbers and sizes of the Fairdale Lookfar. We also have a small selection of other bikes that are either in smaller sizes, or the last of their model. As of the date of this post (06/10/20) we still have several Marin Lombard 1 that are a great city/road style for longer commutes and recreational riding. Considering a light tour? Take a look at the Lombard.

  • Q: When will the bike that I see on your site be in stock?

A: We’re making orders now for arrivals of certain models in early August. The Marin Fairfax line will not return to our shop until mid-September.

  • Q: Can I test ride a bike you have in stock?

A: You can test ride a bike we have in stock by making an appointment with us. Please call or email to set that up. We’ll need to make sure the bike is assembled and ready to ride and will ask you to send us an image of your ID and credit card to a secure email address. We will delete this image at the conclusion of your test ride.

  • Q: Can I purchase a tube, or other small item from you?

A: Absolutely! We’re taking orders by phone or text (the shop number is text enabled) and put items for pickup outside on the white table by the door.

  • Q: How does the repair drop-off and pickup procedure work?

On the day of your appointment or the day before, we’ll reach out by text to let you know we’re ready to accept your bike for repair. We will ask you to give us some advance notification so that we can assign one of our combination chain locks to you. They are located outside of the shop and are locked onto the public bike racks next to the curb. Lock up your bike and walk away. We’ll retrieve it within minutes and take it inside for the repair.

  • Q: How long will you have my bike?

Usually, we like to get your bike back on the day of your appointment, but with this new arrangement we’re not able to assess the condition of bikes prior to doing the repair. Sometimes we discover issues that require parts that we don’t have on hand and need to order. Often, we find things that you may not have seen or noticed. We’ll point them out to you and provide an estimate. Our current turn-around time is between 1-5 days of drop off.

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