Service and Delivery procedures during COVID-19 details on our blog.

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Dispatches from The Daily Rider

Sales and Service Update 3/27/20

Our shop continues to operate under “zero contact” procedures with a single mechanic in the shop. Repairs are progressing but our calendar is filling. We know the nice weather is coming, so get into our queue now. As always, text methods keep our phone line open and allow us to keep better track of incoming things. Our shop phone number (202) 396-0704, is text-enabled. We are also able to book by email. info@thedailyriderdc.com

Repair Update

Our schedule of repairs is currently booking for April 9th, 2020. We are having decent success with our pickup and dropoff procedures. We are still unable to do any same day repairs until we are able to allow multiple staff into the shop at the same time.

Sales and Delivery Update

We remain closed for walk-in sales but have had success with our Pelican case outside for small packages. Anything under the size of a helmet will fit inside and can be ordered by phone or email. For larger items, things we might not stock, or even just to support us and not leave your home a few of our distributors have temporarily allowed drop shipments of product directly to our customers. Since we receive orders next day, you can expect the sam turn-around as long as orders are placed by 3PM.

If you would like to make your Spring order of new tires, tools, or cleaning supplies take a look at what wonderful things you can find on these links. For pricing, contact us and we’ll give you a quote. We are at MSRP for most items.

Between these three distributors we can offer next-day delivery on almost any bike part or accessory you can think of. Need assistance on finding something you need? Email or text us and we’ll find something that will work. The QBP link will not allow you to see products offered, but the J&B and Hawley links will allow you to browse their catalogues.

J&B

http://jbi.bike

OR

Hawley Lambert

http://hlc.bike

OR

QBP

http://qbp.com

Service and Sales Update 3/23/20

With the Mayor’s request that people limit their travel outside their homes, our current understanding is that we can remain open in the “zero contact” manner we have been operating in the last week. So many of you have called or messaged with kind words of encouragement. Thank you all. We’ll get through this.

Repair Update

We continue to work through the schedule of repairs that we have booked this week. Our current next available appointment is March 31st (as of March 23rd) although we are instituting procedures that will allow us some more capacity to handle the volume.

It has become apparent that small repairs to get people moving (flat tires, wheel trues) are in demand as always. We must balance our ability to work through our schedule against the procedures we have to keep our employees and you safe. Therefore, for repairs under $50, we are instituting a $15 flat fee for cleaning and sanitizing as we’re spending additional time doing this to each bike as it enters and leaves the shop.

Pickup and Delivery

We had our first trial run of pickup on Sunday the 22nd with our Pelican case serving as locker. The case is sanitized after we place a bag inside, but please understand it is on public space, and is left exposed.

For small parts and tubes or accessories, give us a text message (202) 396-0704 or a call with your request and we’ll attempt to fill it. You will be given the lockbox code, pick out the key for the padlock on the Pelican case to the right side of our door (facing the door) and remove your bag marked with your name.

The current situation does not seem like it will abate and so we have approached a local vending company about installing a machine outside of our shop. More details about that to come.

Update to COVID-19 Procedures and Operations

Greetings from The Daily Rider, WFH edition! We’re staffing one mechanic in the shop per day so our output is going to be limited. Please understand that we are doing this to keep our staff employed, and to continue to limit the spread of transmission. See our original post on our procedural changes here: http://thedailyriderdc.com/limited-shop-services-during-covid-19/ and our Monday 3/23/20 update here: http://thedailyriderdc.com/service-and-sales-update-3-23-20/

For easier tracking purposes, please consider text based communication methods with us. We’re monitoring our email (info AT thedailyriderdc dot com) and Twitter @thedailyriderdc very attentively.

Repair Update

As of March 17th, we are suspending our repair intake to allow our repair staff to catch up. You all really like zero-contact repairs! We’ll put more updates here and on social media as we are able to accept them. Since every repair intake requires us to sanitize ourselves before leaving the shop, cleaning the key box, cleaning your lock, and cleaning the touch surfaces of your bike prior to entering the shop, we are not currently accepting small repairs such as flat tires or brake adjustments. We do apologize for this, but this procedure takes us significant additional time.

Should you wish to schedule a repair for the upcoming week (March 23-27) please contact us via text or email regarding your service needs and we will attempt to place you into our queue.

Delivery Update

We’re experimenting with delivery for a few days and had our first drop-offs yesterday (March 16th). For this we’re asking that orders are a minimum of $35 and can be carried on a cargo-bike. Additionally, the delivery area is obviously restricted to inside DC, but we’ll be making case-by-case decisions on distances.

Limited Shop Services during COVID-19

Hello Fellow Rider!

The Daily Rider will close for traditional retail sales on Saturday, March 14th, 2020 due to COVID-19 concerns. While it is not certain how this situation will proceed, we are committed to mitigate the spread of this disease however we can. We’re doing what we feel is best to protect our staff, customers, and our community. We will reopen as soon it is safe for everyone.

Our hours of operation are temporarily modified to 10-6 Weekdays and Saturdays for pickups and drop-offs. Sunday hours are 12-4.

However, we are still doing repairs! 


So, how does this work? 

Call or text us at (202) 396-0704 during business hours and we’ll get you started.

At this moment because of intake procedures we are prioritizing larger repairs such as tune-ups. We would like to offer smaller repairs in the near future when we are able to streamline this process. Please bear with us as we work through this.


See that lockbox on our door handle? When you get in touch with us, you’ll be given a code to open it and drop your bike lock key inside. Lock up your bike on a rack outside, drop the key, and tell us what issue you’re having and we’ll take it from there. 

If you need a lock to secure your bike for repair, we will have one attached to the rack for you. Call or text us and we’ll give you a code to open the lockbox. Inside will be a key to that lock. The rest will go exactly as outlined above.


We’ll wipe down your bike, then bring it inside for assessment. Before we do anything, we will send you a full estimate for your approval by email or text as you prefer. 


Once we’re finished with your repair, we will arrange for payment by phone and set up a time for pickup along with a new code. You simply use the code to retrieve your key and pick up your bike outside at the rack. 


We’re experimenting with delivery!

Please text us at (202) 396-0704 in order to request a delivery. Obviously this is on a trial basis and we will have to limit our delivery area to the immediately surrounding neighborhoods. Some items will not be eligible for delivery, such as clothing items or helmets. 


So, some things that we apologize for:

At this time we cannot accept cash payments. 

We cannot open the door to chat or to take a look at your bike. We are in fact working inside. I know, you can see us, right? But, we want to limit transmission. If you need to talk to us, just call (202) 396-0704.


So, why are we doing this? 

This was the only way we could think of to limit transmission and to keep providing service to our customers. 

We’re doing our part to combat the spread of COVID-19 and appreciate your dedication to supporting local businesses. 

Thank you to all of our loyal customers who have supported us for the last 8 years and will continue to do so in the future. 

Have a question or comment? We’re monitoring our email closely: info@thedailyriderdc.com


We know that this is inconvenient, but we feel it allows us to keep providing service while still reducing risk. Please follow us on Twitter @thedailyriderdc for the most current updates on this. 

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